Take comfort knowing that Hakes Brothers provides in-house warranty service to its family of homeowners. We never outsource the warranty service of your home to a third-party warranty company. If you believe your home has an issue that is covered by your home warranty, please fill out the form below.
WARRANTY WORK DURING COVID-19
As we take steps to follow proper guidelines with government orders regarding COVID-19, please be advised of our temporary procedures for warranty requests: Consistent with State and Federal instructions, Hakes Brothers will only complete warranty requests for:
- The EXTERIOR of the home, and
- URGENT INDOOR warranty requests. Urgent indoor requests are limited to emergency situations requiring immediate service, such as:
- Gas leak
- Pipe leak/blockage
- Total loss of electricity
- Total loss of water
- Total loss of HVAC during extreme temperatures (e.g., below 60° or above 90°)
- Other items that affect the safety of the residents or integrity of the home
If your warranty period is set to expire during this temporary COVID-19 interruption, we will automatically extend your warranty period from the submission date of your warranty request. Likewise, if you have scheduled a 30 day or 11 month warranty review, we will reschedule your warranty review when we can resume normal business operations.
For the health and safety of our homeowners and independent contractors, our customer service professionals will be asking a series of questions to determine the safety of entering your home. If someone in your household has contracted COVID-19, or has symptoms of COVID-19, please notify us immediately so that we may create a plan for your specific situation.
Thank you for your patience and understanding as we strive to meet your warranty needs in a safe manner at this time.